Privacy Policy

Last updated: 1 March 2026

Responsible party: GovICT (Pty) Ltd

1. Introduction

GovICT (Pty) Ltd ("GovICT", "we", "us", or "our") is committed to protecting the privacy and personal information of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, organisation name, and job title.
• Usage data: pages visited, time spent on pages, referral sources, and browser/device information (collected via Google Analytics 4 only after your consent).
• Communication data: any information you provide when contacting us through our website forms or email.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested information about our services.
• To improve our website and services based on aggregated usage patterns.
• To comply with legal obligations, including POPIA requirements.
• To send you relevant communications if you have opted in to receive them.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds under POPIA: your consent, legitimate interest, contractual necessity, or legal obligation.

5. Cookies

Our website uses essential cookies required for the website to function. Non-essential cookies (such as Google Analytics 4) are only activated after you provide explicit consent via our cookie banner. See our Cookie Policy for full details.

6. Data Sharing

We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our website and delivering our services, subject to appropriate data processing agreements.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for 12 months.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information that we hold.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator.

9. Information Officer

To exercise any of your rights or for privacy-related enquiries, contact our Information Officer at legal@govict.co.za.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.